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What are your customer service hours?

Our Customer Service department is available to assist you Monday – Friday, 8 am – 4 pm GMT & 10am - 4pm on weekends. Please expect a delay in response time on all national holidays.

Can the Total Styler be used internationally?

At the moment the Total Styler is only available in the UK & Ireland with BS1363 plug. The use of travel adaptors on the Total Styler and will void any warranty.

How do you use the Total Styler?

Please refer to tutorial videos on our website for tips and advice on how to get the best use of the Total Styler.

I have submitted an inquiry on social media. Why haven't I received a response?

For customer service queries please contact sales@donehair.com and please allow up to 48 hours for a response.

Does the Total Styler come with a warranty?

Yes, the Total Styler comes with a one year warranty. If your problem defaults within the first year of purchase, please contact us on sales@donehair.com and we will begin the replacement process for your product

Do you offer a money back guarantee?

Yes, please visit this page for details on how to claim from our 60 day money back guarantee

Do you sell replacement parts & different attachments for the Total Styler?

If you have lost or damaged one of your attachments for your Total Styler, please contact our customer service team on sales@donehair.com. At this moment in time, we unfortunately do not sell parts separately.

Can the Total Styler be used on all hair types?

Yes, there are of course different methods for using the Total Styler on different hair types. We are confident that we have created a tool which can be used for all types of hair.